Rental T&C

2.1 You agree and acknowledge that only You or an Authorised Driver will drive the Vehicle.

2.2   You are responsible for the acts and omissions of each Authorised Driver and any other person You or an Authorised Driver allows to drive the Vehicle and neither You nor any unauthorised driver will have the benefit of the Loss and Damage Waiver option or Excess Reduction option (if accepted or included in Your Rental Charges) if You or an Authorised Driver allows an unauthorised driver to drive the Vehicle and that unauthorised driver causes loss of or damage to the Vehicle or damage to the property of a third party.

2.3   Both You and each Authorised Driver must meet the same minimum age and driver’s license requirements and must be present at the time of rental. The minimum age to rent an Avis Vehicle is 23 years old. There is no maximum age restriction, however conditions apply for drivers aged 65 years and above. All drivers aged 65 years and above must pass a medical examination and be certified fit-to-drive by a Singapore-registered medical practitioner. The medical examination covers eyesight, hearing, movement, past medical history, and physical or mental conditions which may render the person unfit to drive.

0. 4. The following requirements must be met with respect to any driver’s license presented to Avis to secure the booking of a Vehicle:
1. The driver’s license must be in English. If the driver’s license is in the roman alphabet, but not in English, it must be translated into English and the translation presented, accompanying the original license;
2. A valid Singaporean driving license must be held for at least 12 consecutive months, for Singapore citizens, Permanent Residence and foreigners (who are residing in Singapore for more than 12 months) immediately prior to the signing of the Rental Document.
3. Drivers from ASEAN member countries only need to possess a valid driving license issued by the relevant authorities in order to drive in Singapore without an International Driving Permit (IDP). Notwithstanding this Clause 2.4(a), the rest of the requirements set out in this Clause 2.4 must still be met.
4. Alternatively, an IDP may be presented in place of an official translation of the foreign license. The original license must be presented at the same time as the IDP or translation.
5. Foreigners who reside in Singapore for less than 12 months must possess a valid foreign license, held for at least 12 months, from the country of residence and an IDP (subject to clauses 2.4 (a) & (d)).
6. Only Singaporean Electronic/Digital licences will be accepted at check-out.  All other e-licence holders must travel with, and present, their physical licence at check-out (subject to clause 2.4 (a) & (d)).

2.5   To add an Authorised Driver, You must pay the Additional Driver Fee, which his set out in Annexure B. The additional Authorised Driver must provide Avis a valid licence confirming the additional Authorised Driver is authorised to drive the Vehicle at the time the Rental Document is signed, and meet the requirements set out in Clauses 2.3 and 2.4 above.

2.6   You must ensure that Avis is provided with Your contact details (phone number and email address) and the contact details of any Authorised Driver so that Avis may reach out to You and/or an Authorised Driver for updates on Your rental. If You make a Vehicle booking without providing this information, You may not successfully secure a Vehicle.

3.1    You and any Authorised Driver must only use the Vehicle on a road which is properly formed and constructed as a sealed, metalled or gravel road.

3.2    Vehicles rented in Singapore can be driven into Malaysia with the daily fee outlined in Annexure B. A Vehicle Entry Permit (VEP) will be issued to the Customer at check-out, indicating Avis’s permission for the vehicle to cross the Singapore - Malaysia border. Attempting to cross without this permit may result in an unsuccessful border crossing.

3.3    If You intend to cross the Singapore-Malaysia border with the Vehicle, Avis must be informed, and the request should be made at the time of reservation or at the time the Vehicle is collected.  If you decide to leave the Vehicle in Malaysia, you will incur One Way Fee as set out in Annexure B.

3.4    Prohibited use - You must not use the Vehicle:

1. on beaches, through streams, rivers or flood waters;
2. on non-metalled and non-marked roads; and
3. in any location listed in Annexure D.

3.5    Unauthorised use – unless authorised in writing from Avis, You must not use or park the Vehicle:

1. airside on or at any airport.

4.1    You and any Authorised Driver must:

1. not use, or allow the Vehicle to be used, for any illegal purpose, race, contest or performance test of any kind;
2. not allow the Vehicle to be used to push anything without Avis’ prior written consent;
3. not carry, or allow the Vehicle to carry, more passengers than may be properly accommodated by the seat belt restraints provided in the Vehicle and must ensure that each passenger in the vehicle appropriately uses the seat belt restraint;
4. not be under the influence of alcohol, drugs or have a blood alcohol or drug content that exceeds the legal limit in the Country in which the Vehicle is driven;
5. not use or allow the Vehicle to be used to carry passengers for payment of any kind;
6. not use the Vehicle when it is damaged or unsafe;
7. provided it is reasonable in the circumstances to do so, not drive the Vehicle after an accident or hitting an object (including animal) until you have obtained Avis’ prior written consent to do so;
8. not use the Vehicle to transport goods, except in compliance with all necessary approvals, permits, licences and government requirements (to be obtained at Your cost) and in accordance with the Manufacturer’s Specifications and Avis’ recommendations;
1. not smoke within the Vehicle or allow any other person to smoke within the Vehicle at any time;
10. not use the Vehicle to carry any inflammable substance which has a flashpoint under 22.8°C or any other explosive or corrosive substances without Avis's prior written consent;
11. not use the Vehicle to prepare, commit or assist in any criminal act;
50. not use the Vehicle for the conveyance or towing of any load unless You have Avis’ prior written consent; the load is correctly loaded and secured and not in excess of that for which the Vehicle was manufactured; for towing, the Vehicle is fitted with a tow bar; and the conveyance or towing is undertaken in accordance with the Manufacturer’s Specifications and Avis’ recommendations;
1000. pay all tolls, parking charges, cleaning fees, fines and infringements incurred by You or any Authorised Driver relating to or in connection with the Vehicle;
14. not use the Vehicle in contravention of any law; and
15. not register or claim to be entitled to register any interest in the Vehicle under the Personal Property Securities Act 2009.

4.2    The Vehicle shall remain the property of Avis and You shall have no right or interest in the Vehicle otherwise than as a bailee. The only right You have is to possess and use the Vehicle in accordance with the terms and conditions of this Rental Agreement.

5.1    You and any Authorised Driver must:

1. maintain all of the Vehicles engine oils an engine coolant levels to the Manufacturer’s Specifications, provided that Avis has provided the Vehicle to You with engine oils and engine coolant at levels which reflect the Manufacturer’s Specifications;
2. keep the Vehicle locked and secure when it is unattended and take all reasonable precautions to safeguard the keys under Your or the Authorised Driver’s personal control - keep the keys in a locked and secure environment at all times when the keys are not in use; and
3. comply with all applicable seatbelts and child restraint laws.

5.2   We may conduct identity, security, driving licence and credit checks prior to renting a Vehicle to You and if You fail to meet any of our checks, We may refuse to rent the Vehicle to You.

5.3   Vehicles may be fitted with geo-location systems and tracking devices which can be used to open and close the Vehicle and track and record the geographical location, distance and speed of the Vehicle during the rental. It can also be used to immobilise the Vehicle if We have reasonable grounds to suspect the Vehicle is being used unlawfully or outside of the terms of the Rental Agreement.  You agree that We can track and record Your location and Your use of the Vehicle.

5.4   You acknowledge that Avis may, from time to time, receive telematics data from device-equipped vehicles where driver monitoring is enabled, including fuel levels, distance, speed, vehicle location data (including the longitude at latitude and direction of travel), vehicle damage detection data, vehicle diagnostic information (such as advice that the engine warning light has activated), breaking, acceleration and cornering data.

5.5   If the Vehicle is involved in an accident, is damaged, breaks down or requires repair or salvage, regardless of cause, You shall notify Avis of the full circumstances by telephone immediately.

5.6   24 Hour Roadside Assistance is free for emergency breakdowns. For all other roadside assistance call outs including refuelling, jump start, broken windows or windscreen, tyre related incidents, lost keys and keys locked in the vehicle, a service fee will be charged. You acknowledge and agree that driving into remote regions will increase the wait time for Roadside Assistance to be provided if a vehicle breakdown occurs.

5.7   For each roadside assistance call out for a fault or incident caused by Your act or omission (including, but not limited to emergency refuelling up to an amount required to reach the nearest petrol station), a tyre-related incident (unless You have purchased Windscreen and Tyre Protection), Electric Vehicle battery recharge, lost keys, keys locked in the Vehicle, or a flat battery due to lights or other electrical equipment being left on, You will be charged the Roadside Assistance Fee, unless You have purchased Roadside Assistance Plus.

5.8   Roadside Assistance Plus does not apply if the Vehicle has been used in breach of clause 3 or 4.1 (save, in respect of course 4.1(n), for minor infractions) or in respect of any additional amount(s) payable under clauses 8.1 and 8.2.

5.9   You shall not arrange or undertake any repairs or salvage to the Vehicle without the Avis’ authority in writing (this includes, but is not limited to, purchasing a replacement tyre) except to the extent that repairs or salvage are necessary to prevent further damage to the Vehicle or to other property. Avis requires verification of the cost of repairs for reimbursement and GST purposes. You should obtain an original tax invoice/receipt from the repairer to assist Avis. Avis will reimburse You for any repairs to the Vehicle authorised by Avis in writing, provided that Avis can verify the cost of those repairs. To the extent that Avis cannot verify the cost of repairs, Avis will not reimburse You.

5.10 If You or another person has been using the Vehicle during the Rental Period in breach of clause 4.1(i) or returned the Vehicle in an excessively poor condition (excluding Fair Wear and Tear: www.avis.com.sg/fairwearandtear); You may be required to pay the cost of any professional cleaning or odour extraction reasonably incurred by Avis and a reasonable administrative fee reflecting the cost of making arrangements for professional cleaning or odour extraction. Fees are refenced at Annexure B.

5.11 Windscreen and Tyre Protection covers You for damage to Your Vehicle's windscreen, front or back windscreens, and all side window glass and all tyres, including the spare tyre. The exclusions to this coverage are Vehicle mirrors, headlights, any part of the wheel (i.e. hubcap, rim and alloy wheels) or damage to the Vehicle directly caused by Your breach of this Agreement, or for which You are liable by virtue of clauses 8.1 and 8.2.

5.12 If the Vehicle requires repair or replacement, the decision to supply another vehicle to You is at Avis’ sole discretion.  The replacement Vehicle will be supplied at the Avis’ earliest convenience.

7.1    You must fill the vehicle only with the fuel type specified in the Manufacturer Specifications. Filling the vehicle with the incorrect fuel type will be considered a breach of contract whereby the full costs of repair to the vehicle and associated costs will be payable by You.

7.2    If You return the Vehicle with less than a full tank of fuel, You will be charged the Refuelling Service Fee as set out in the Rental Document. Avis will waive the Refuelling Service Fee if You present a receipt indicating You have refuelled the Vehicle and the Vehicle has the same level of fuel that the Vehicle had when You rented it, as determined reasonably by Avis’ visual or electronic inspection of the Vehicle's fuel gauge.

7.3    If:

1. You do not select the ‘prepaid fuel option’ in the Rental Document where that option is available; and
2. You return the Vehicle with less fuel in the Vehicle than the Vehicle had when you rented it; You must pay Avis the Refuelling Service Fee amount per litre as set out on the Rental Document. The Refuelling Service Fee amount reflects the cost of fuel per litre plus Avis’ reasonable costs associated with arranging to fill the Vehicle with fuel.

7.4   For the purpose of clause 7.3 the fuel level of the Vehicle at the time You rent it and at the time You return it to Avis, is determined by visual or electronic inspection by Avis of the Vehicles fuel gauge, and the kilometres driven, however if a Refuelling Service Fee amount is charged, that amount will be based on the number of litres of fuel actually put into the Vehicle to return it to the level of fuel that the Vehicle had when you rented it and will be charged at Avis’ refuelling rate per litre.

8.1    Subject to clauses 8.2, 8.3 and 9, You are liable:

1. to compensate Avis for any damage to or loss of the Vehicle, including hail, flood or storm related damage or theft of the Vehicle, during the term of Your Rental Agreement; and
2. for damage to third party property which is caused or contributed to by You or an Authorised Driver or any person You or the Authorised Driver allow to drive the Vehicle and to the extent permitted by law, Avis will not be responsible for such liability.

8.2    If, acting reasonably, We accept that the loss or damage referred to in clause 8.1 was not Your fault, You will not be liable to compensate Avis provided:

1. You are a resident in Singapore;
2. You provide Avis with the following details of the incident;
   1. the name, residential address, contact phone and licence number of any person involved;
   2. the name of any insurer of any third party You believe was at fault;
   3. the registration numbers of all vehicles involved;
   4. an accurate description of the incident and location;
   5. the names of any attending police officers and the stations at which they are based; and
3. Avis reasonably believes that it will recover the amount of loss or damage from a third party.

8.3   Avis is liable for any damage to or loss of the vehicle that is our fault. This includes:

1. any failure on our part to properly maintain the Vehicle; and
2. loss or damage directly due to our negligence or wilful default.

9.1    Subject to clause 9.2, if You are or would be liable to compensate Avis pursuant to clause 8.1, We will waive that liability if:

1. You had accepted and paid for the Loss Damage Waiver option on the Rental Document (or if it is included in Your rate); and
2. You pay the Excess Amount stated on the Rental Document for each separate event involving:

1. damage (including hail damage) to, or loss of, the Vehicle; or
2. damage which is caused by You or an Authorised Driver.

9.2    The waiver in clause 9.1 will not apply and You may be liable for the full cost of:

1. Overhead Damage or Underbody Damage (including, without limitation, damage which occurs if you come into contact with including, but not limited to, a bridge, a tunnel, a tree, or the roof or boom gate of a car park; or damage, including but not limited to, the exhaust systems, suspension and chassis caused by carelessly driving over gutters or kerbs or driving along poor quality roads at excessive speeds) which damage is not attributable to Fair Wear and Tear;
2. You driving the Vehicle in a manner that results in total or partial inundation or immersion of the Vehicle in water or exposure of the Vehicle to saltwater including, without limitation, damage which occurs as a result of You driving the Vehicle through floods, creeks or rivers;
3. damage to the Vehicle caused by a breach of clause 3, 4.1, 5.1, 5.9, 5.10, 5.11 or 7.1 (save, in respect of clause 4.1(n), for minor infractions) by You;
4. damage to a tyre or an Accessory not attributable to fair wear and tear that is caused deliberately or recklessly by You;
5. theft of the Vehicle, unless You report the Vehicle as stolen to the police immediately on becoming aware of the theft, provide full details of the theft and provide a copy of the police report to Avis as soon as You receive it; or
6. loss or damage to Your property, the property of a member of Your immediate family or of a person related to You or a person residing at Your premises if that loss or damage is caused by a breach of these Terms and Conditions by You.

For the purposes of paragraphs 9.2(a) to 9.2(f), any reference to You includes an additional driver and any person You or the Authorised Driver allow to drive the Vehicle.

1. 1. a)       If:

                  i)       You are required to pay the Excess Amount under clause 9.1(b);

                  ii)      fault has not been determined but Avis reasonably regards you as being the party at fault; 

                  iii)     You have not provided information in relation to Clause 8.2; or

                  iv)     You are not ordinarily a resident in Singapore;

                  Avis will debit Your Account with the Excess Amount.

         b)    Where You are liable under clause 9.1(b) for the Excess Amount, one Excess Amount for each separate damage incident will be debited by Avis. The Excess Amount will be debited at the time of loss of, or damage to, the Vehicle and or damage to the property of any third party.

         c)     If Avis subsequently comes to a reasonable belief that a third party or the insurer of a third party will pay Avis for the full loss or damage to the Vehicle, Avis will, within a reasonable period of time of forming that belief, refund you the Excess Amount.

10.2  If You report in writing (to Avis) that a third party has been involved in an accident, Avis will take reasonable steps to determine fault and, where practicable, obtain an admission from the third party or the third party’s insurer. If Avis obtains that admission from the Third Party, and You ordinarily reside in Singapore and have a Singaporean driver’s licence, Avis will not debit Your Account with the Excess Amount.

10.3  a)      For the purposes of this clause 10.3, ‘Recovery Cost’ means, in relation to the loss of, or damage to, the Vehicle the sum of;

1. any appraisal fees actually and reasonably incurred;
2. any retrieval, towing and storage costs actually and reasonably incurred; and
3. a reasonable administrative fee reflecting the cost of making arrangements for retrieval, towing and repairs, and other administrative activities.

2. If clause 8.1, 9.1 or 9.2 applies, Avis will notify You of the Recovery Cost. You must pay to Avis, or You authorise Avis to debit Your Account with, the Excess Amount at the time of loss of, or damage to, the Vehicle pending Avis’s assessment of the loss and damage and, if applicable, the repair of the Vehicle, subject to Your right to a refund under clause 10.5.
3. For the purposes of calculating any refund under clause 10.5, Avis will add the Recovery Costs to the amount of the costs of damage and repair to the Vehicle.
4. If clause 8.1 applies, and if the total of the Recovery Costs and the costs and fees that You must pay under clause 9.1 is greater than the Excess Amount, You must pay the Excess Amount to Avis as stated in Your Rental Agreement, or Avis may debit Your Account with that amount.

10.4  Where You are required to pay Avis under clause 8, the amount You must pay for any loss, damage, repair, cost or fee:

1. That may be reasonably determined by Avis;
2. in relation to damage to the Vehicle, is the lesser of the cost of repairs to the Vehicle or the market value of the Vehicle at the time of the damage.

10.5  If the amount determined by Avis and paid by you under clause 10.3(b) exceeds the final cost of the loss, damage or repair, Avis will refund the difference to you within a reasonable period of time.

10.6  Avis will provide details to You of the final cost of the loss, damage or repair on request by You and within a reasonable period of time. These details will include supporting documentation such as copies of the Recovery Costs, repair invoices and photos of damage.

10.7  If You report the Vehicle as stolen to Avis and to the police in accordance with these Terms and Conditions, Avis will debit Your Account for the Excess Amount. Avis will initiate inquiries with the relevant authorities with a view to recovering the Vehicle. If the Vehicle is recovered, Avis will refund the Excess Amount less Recovery Cost and any amount for damage arising from the condition in which the Vehicle is found as a result of the theft, which is not recovered from a third party.

11.1  Where the use of the Vehicle by You, or an Authorised Driver, or any other person results in an accident or claim, or where damage or loss is sustained to the Vehicle or the property of any third party (Incident), You must ensure that You or any Authorised Driver:

1. promptly reports the Incident to the local police (if required by law);
2. promptly reports the Incident in writing to Avis;
3. Do not make or give any offer, promise of payment, settlement, waiver, release, indemnity or admission of liability in relation to the Incident, except to the extent that You or the Authorised Driver are required to provide a statement to the police;
4. permits Avis, or its insurers at their own cost to bring, defend, and force or settle any legal proceedings against a third party in Your name or in the name of the Authorised Driver in relation to the Incident;
5. permits or ensures that Avis or its insurers may claim in Your name or that of the Authorised Driver under any applicable substitute vehicle insurance, and assist, and cause the Authorised Driver to assist, Avis in making such a claim, including assigning any right to claim under any substitute vehicle insurance to Avis; and
6. completes and furnishes to Avis or its insurers within a reasonable time any additional statement, information or assistance which Avis, its insurers may reasonably require, including attending a lawyer’s office and at Court to give evidence.

11.2 Avis will meet the reasonable out of pocket expenses of You or the Authorised Driver in complying with clause 11.1 (e) or 11.1(f).

11.3  If You do not comply with clause 11.1, and Avis, or its insurer are unable to investigate the incident in full due to this non-compliance, Avis will, if it is reasonable to do so, notify You of the amount of the Rental Charges and, if those charges are not disputed by You within 5 working days, then by these Terms and Conditions You authorise Avis to debit from Your Account all Rental Charges pending receipt of a report about the Incident made by You or the Authorised Driver (as the case may be).

12.1  Prepayment may be taken at the start of the rental period. Any additional charges will be collected at the end of the Rental Period, You authorise the debit of Your Account by Avis to pay:

1. all Rental Charges;
2. any amount paid or payable by Avis or You to any person arising out of Your use of the Vehicle or imposed on You or Avis by any government or other competent authority;
3. any GST as may be imposed on the Rental Charges and/or any other charges or payments to Avis under the Rental Agreement;
4. the replacement cost as reasonably determined by Avis for a lost or stolen Accessory;
5. the card surcharges payable for the method of payment You choose to use for Your Account; and
6. any amount which You reasonably owe to Avis under the Rental Agreement, in respect of a breach of the Rental Agreement or otherwise. Avis will provide to You clear information containing sufficient detail about any amount payable under this clause 12.1, including a clear justification with respect to the amounts charged and how these amounts have been calculated.
7. Such payment to be adjusted for any payment made at an earlier date pursuant to the Rental Document.

12.2 Each Rental Charge calculated and invoiced to You at the time of the return of the Vehicle is subject to subsequent verification by Avis. If Avis reasonably determines that a Rental Charge should be adjusted, Avis will provide details to You if Avis has your contact details.

12.3 The minimum charge You must pay for the rental of the Vehicle is an amount equivalent to:

1. one day’s rental at the ‘daily rate’ shown on the Rental Document (subject to clause 6.4); and
2. the amount payable for the number of kilometres driven during the Rental Period.

12.4 Distance charges including the number of kilometres driven are measured from the Vehicle’s odometer.

12.5 Avis will notify You of all amounts payable to Avis under clause 12.1. You may dispute these amounts by contacting customerservice.sg@abg.com within 5 working days of the notification being sent under this clause 12.5 (Notice Period). Any disputed amounts will be dealt with in accordance with the dispute resolution process under clause 15.

12.6 Further to clause 12.5, if an amount is payable under clauses 12.1(d) or (f), Avis will not debit Your Account during the Notice Period. You authorise Avis to charge and debit from Your Account all amounts that remain undisputed at the end of the Notice Period payable to Avis under clauses 12.1(d) or (f).

12.7 Each Vehicle Rental is subject to a collision damage excess. The excess You are liable for will depend on the Vehicle that is booked. Excess reduction products may be purchased as part of the Rental Charges. Collision damage excess fees payable are set out in the Fees Schedule in Annexure B.

12.8 During any Festive Period, You will be required to provide Avis with a non-refundable prepayment for the full amount of Rental Charges in order to secure a Vehicle. Any additional products or services must be paid for on collection. You must provide your email address and phone number for Vehicle bookings made during any Festive Period. Avis reserves the right to cancel any booking and not allocate a Vehicle to you if you fail to provide this information.

12.9 Payment may be made by credit/debit card or by cash. Any credit/debit cards provided for payment must be valid and current for use, and in the Customer’s name. Avis does not accept payment made by personal cheque. For payment by Debit Card, a pre-authorised amount of S$300.00 will be held in addition to the payment for the Rental charges.  For payment by cash, You shall provide Avis with the exact sum owed, as no change will be provided. Furthermore, a credit or debit card must also be provided at the same time when paying by cash. There will be a pre-authorised amount of S$300.00 held if the accompanying payment card is a debit card.  The following credit/debit cards are accepted by Avis:

1. American Express;
2. Diners Club;
3. MasterCard;
4. Visa;
5. Avis;
6. Avis’s voucher/ charge card; and
7. Visa and Master debit cards.

12.10 If you intend to drive the Vehicle to Western Malaysia, payment to Avis must be made by credit card.

12.11 If You pay Your Rental Charges by credit or debit card, You acknowledge that it may take 7-10 business days for Your financial institution to release any amount which has been authorised by that institution at the request of Avis under clause 12.1 which is in excess of Your Rental charges.

12.12 Avis will pay, within 14 days of providing You with a confirmation in writing that You are due to receive a refund, any refund due to You by such method as Avis may reasonably choose.

12.13 If You fail to pay any amount due under or in connection with the Rental Agreement, You must also pay Avis and You authorise Avis to debit from Your Account Avis’ Collection Costs from the date of demand.

12.14 Vehicle booking that are cancelled 24 hours prior to collection may not be refunded by Avis. This excludes Peak and Festive periods as referenced in clause 13.2. For any additional products, the amount will be deductible at the point of pick up. If You cancel or are a no-show on the date of your booking, You will not be given a refund.

13.1  Either Party may terminate the Rental Agreement at any time if the other Party commits a breach of the Rental Agreement.

13.2  Subject to clause is 6.3 to 6.12 (inclusive) and 12.3, You may terminate the Rental Agreement at any time by returning the Vehicle to Avis.  Should you wish to return earlier than your expected time of return, provided that the return does not occur within a Peak Period, a partial refund of unused rental days will be refunded.  For any early returns that fall within a Peak Period, no refund will be given.

13.3  Avis may terminate the Rental Agreement if We are required by the police or other regulatory authority to take possession of the Vehicle from You.

13.4  Notwithstanding any other provision in the Agreement, Avis may immediately terminate the rental of the Vehicle at any time after the occurrence of any of the following events by written notice to You:

1. Avis, in its sole and absolute discretion, makes an assessment that it is not commercially viable for Avis to continue with the rental of the Vehicle under the Agreement;
2. You or any Authorised Driver cease to fulfil any of the driver qualifications set out in Clauses 2.3 and 2.4 above;
3. You default in payment of any sum (or any part thereof) which is payable to Avis under this Rental Agreement, and any such sum remains unpaid, immediately becomes due;
4. You or any Authorised Driver fail to comply with any term in the Rental Agreement and/or breach any duty, obligation, or responsibility under this Rental Agreement;
5. You die or become mentally incapacitated;
6. You become bankrupt or make any general composition with your creditors; or
7. You do or suffer to do any act or thing which may prejudice or jeopardise Avis’ property in or right to the Vehicle.

13.5 Any Rental Fee paid by You to Avis in respect of any period shall not be apportioned notwithstanding that the rental of the Vehicle may be terminated for any reason whatsoever before the last day of such period. You shall not be entitled to a refund of any portion of any such Rental Charges paid to Avis.

14.1  Unless Avis or an Avis employee acting in the course of the employment is negligent, or fraudulent, Avis is not liable to any person for any loss of, or damage to any property:

1. left in the Vehicle by You after it is returned to Avis; or
2. stolen from the Vehicle or otherwise lost during the Rental Period.

15.1  Avis will use its best endeavours to respond to Your complaint within 15 business days of the date of receipt of the complaint, provided Avis has all necessary information and has been able to complete any investigation required.

15.2 If Avis cannot respond within 15 business days, we will let You know as soon as reasonably practicable (and within 15 days of receiving Your complaint) of the revised response date.

15.3  Your complaint will be reviewed by an Avis representative who:

1. has appropriate experience, knowledge and authority; and
2. is different from the person or persons whose decision is the subject of the complaint.

15.4 Avis’ response to the review of a Customer’s complaint will be in writing and will include:

1. the final decision in relation to the complaint;
2. the reasons for that decision; and
3. the right to take the dispute to external dispute conciliation.

15.5 The Agreement shall be governed by, and construed in accordance with, the laws of Singapore. The Parties hereby submit to the exclusive jurisdiction of the courts of Singapore with respect to any and all matters and disputes relating to or arising out of this Agreement.

16.1  For the avoidance of doubt, nothing in these Terms and Conditions creates an entitlement or provides for You to;

         a)      benefit from any insurance policy; or

         b)      have Avis or its insurers to defend, settle or otherwise act on Your behalf in relation to any claim brought against You.

16.2  For a selection of travel industry or corporate Avis Worldwide Discount codes, proof of employment or a letter from the HR/Procurement departments may be required prior to the rental to enjoy the rates available using such a discount code. Customers who are not verified will be denied of the rates shopped and subject to walk-in rates

16.3  Electronic Road Pricing (ERP) congestion charging is applicable in Singapore. A toll-card is required for cars that drive through an ERP gantry and exit of most carpark in Singapore. All Avis vehicles are fitted with an In-Vehicle Unit (IU). You are to insert the toll-card into the IU; each time a car drives through an ERP gantry and exit of most carparks in Singapore, the fee will automatically be deducted.

1. Toll-cards (for use on Singapore roads) can be purchased from Avis at a cost of $30.00 (exclusive of GST).  They come pre-loaded with $20 of credit and can be topped up and (at) any Nets pay retailer throughout Singapore. Toll cards can also be purchased from most petrol stations and 7-eleven stores. Ensuring that the Cash Card has enough credit (beyond the S$20 supplied at point of purchase is the responsibility of you and/or any Authorised Driver.
2. For driving into Malaysia, a separate toll-card is also required to pay the toll when crossing the causeway. Cars must have a valid Touch-n-Go card with at least RM20 ringgit of credit in order to pass through the gateway to Malaysia from Singapore. A Touch-n-Go card can be purchased in Singapore but can only be topped up in Malaysia.  A Touch-n-Go card can be purchased from Avis at a cost of S$30.00 (exclusive of GST) and includes RM20 of credit. Ensuring that the Touch-N-Go card has enough credit (beyond the RM20 supplied at point of purchase is the responsibility of you and/or any Authorised Driver.

17.1  All agreements, consents, approvals, waivers, notices, demands and other communications to be given by a Party to the other Party under this Rental Agreement shall be in writing to be effective, and shall be in the English language and signed by or on behalf of the Party giving it. All such communications shall be delivered by hand or sent by prepaid registered mail or electronic mail to the Customer at the physical or electronic mailing address provided by the Customer, or to Avis at 390A Havelock Road, #01 - 07 Waterfront Plaza, Singapore 169664 or electronic mailing address at Avis.SG@abg.com , or to such other physical or electronic mailing address as each Party may subsequently inform the other.

17.2  In addition, Avis may give any agreement, consent, approval, waiver, notice, demand and/or other communications under this Rental Agreement to the Customer by text message or voice call to the telephone or mobile number provided by the Customer, or to such other telephone or mobile number as the Customer may subsequently inform Avis.

17.3 Any communication given under Clauses 17.1 and 17.2 shall be deemed to have been validly served:

1. if delivered by hand, when left at the relevant address at the time of delivery;
2. if sent by prepaid registered mail, at the expiration of two Business Days after the envelope containing the same has been put into the post;
3. if sent by electronic mail or text message (where applicable), at the time of despatch or sending, if no transmissions failure message is received; or 
4. if given by voice call (where applicable), at the time of the call.

17.4 In proving such service, it shall be sufficient to prove that delivery by hand was made, or that the envelope containing such notice or document was properly addressed and posted, or there was receipt of an electronic confirmation or reply that the electronic mail or text message was successfully transmitted.

18.1  You shall not assign or transfer any of Your rights, interests or obligations under this Rental Agreement except with the Avis’ prior written consent (which consent may be given subject to any conditions as Avis considers fit).

18.2 Avis may assign, transfer or otherwise deal with any or all of its rights (including the right to enter onto any premises to recover possession of the Vehicle), title, interest and/or obligations under this Rental Agreement and/or to the Vehicle by giving written notice to You.

19.1  Save as otherwise provided in this Rental Agreement, a person who or which is not a party to the Agreement has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Rental Agreement.

20.1  Avis may, in its sole discretion, amend or revise any term of this Rental Agreement at any time by giving You at least seven days’ prior written notice of such amendment or revision. Any amendment or revision so given shall be binding on the Parties as from the date specified in such written notice.

21.1  If any provision of this Rental Agreement or part thereof is rendered void, illegal or unenforceable by any applicable laws to which it is subject, it shall be rendered void, illegal or unenforceable to that extent and shall in no way affect or prejudice the enforceability of the remainder of such provision or the other provisions of this Rental Agreement.

22.1  Any Personal Data provided by You (whether Personal Data of You or another individual which You have the necessary consents to provide) may be collected, used and disclosed by Avis for the purposes contemplated by this Rental Agreement (including the Privacy Collection Statement) and Privacy Policy which can be found at https://www.avis.com.sg/privacy. You agree that by entering into this Rental Agreement, You have read the Privacy Collection Statement and Privacy Policy, understood its contents and consent to its requirements.

22.2  You must not provide Avis with any Personal Data of another individual unless You first make them aware of the Privacy Collection Statement and Privacy Policy and have their consent to provide such personal information to Avis

PRIVACY COLLECTION STATEMENT

We at Avis recognise the importance of protecting your Personal Data. This collection statement explains how the Avis Budget Group (see ‘About Avis’ below) protects your privacy and summarises how it collects, uses and discloses Personal Data about you. For our full Privacy Policy please see https://www.avis.com.sg or contact us to request a copy.

This collection statement applies to Personal Data we collect and hold about you in Singapore only. Because the Avis Budget Group operates a vehicle rental system in many countries, your personal information will also be held in and be accessible by Avis Budget Group staff located in other countries.

ABOUT AVIS

Avis Singapore is the trading name of National Car Rentals (Private) Limited (UEN: 196100157E) (NCRPL), a company incorporated in Singapore with its registered office at 390A Havelock Road, #01 - 07 Waterfront Plaza, Singapore 169664 which is a subsidiary of Avis Europe Holdings Limited., located in the United Kingdom. These companies are part of the Avis Budget Group. Through these companies, and their subsidiaries and licensees, the Avis Budget Group manage thousands of Avis car rental locations around the globe.

For this collection statement, Avis Singapore, we, us or our means NCRPL and its Avis licensees; Avis Budget Group means all Avis companies and licensees worldwide.

WHAT PERSONAL INFORMATION DOES AVIS SINGAPORE COLLECT ABOUT ME AND HOW DOES IT COLLECT IT?

When you rent a vehicle from Avis Singapore, we need to collect Personal Data from you. The service you use will determine what information we collect from you. That information may include your name, contact details, date of birth, driver’s licence number, passport details, payment details, referees, company name and employee number. We may collect information about you from you or through a travel agent, a corporate program, your representatives, one of our partner programs or a credit reporting body. We may also use electronic tools to monitor the location, usage and servicing of your vehicle, including your speed, time, fuel consumption, distances travelled, and current and previous locations visited. Some of this information collected by these electronic tools may constitute personal information within the meaning of the Personal Data Protection Act 2012 of Singapore.

By providing your Personal Data, you agree that it will be used and disclosed by Avis Singapore in accordance with this statement and our Privacy Policy. If you do not agree you must not provide your personal information and we may not be able to communicate with you or provide certain services to you.

PERSONAL DATA PROVIDED TO AVIS

Where you provide Avis with the Personal Data belonging to someone else (including any Authorised Drivers) you warrant to Avis that:

• you have notified such individuals of the purposes for which their Personal Data will be collected, used and disclosed;
• you have obtained such individuals’ prior consent for, and hereby consent on behalf of such individuals’ to, the collection, use and disclosure of their Personal Data by Avis in accordance with the Avis’ Privacy Policy as referenced in Clause 22 and for the Permitted Purposes (as defined below), in accordance with any applicable laws, regulations and/or guidelines; and
• such consents have not been withdrawn.

You shall indemnify Avis in respect of any loss, damage, cost, expense, claim, demand, action, proceeding and/or other liabilities of any kind, however arising, as a result of a breach of the warranty given by you to Avis in this clause.

You shall procure each Authorised Driver’s compliance with this clause, in particular that each Authorised Driver consents to the collection, use and/or disclosure of his Personal Data in accordance with Avis’ Privacy Policy as referenced in Clause 22, and for the Permitted Purposes, where he or she provides such Personal Data directly to Avis. You shall be liable to Avis for the acts, defaults and neglects of any Authorised Driver as if they were your acts, defaults or neglects. 

HOW IS MY PERSONAL INFORMATION USED OR DISCLOSED BY AVIS SINGAPORE?

We may use and disclose your Personal Data for the following purposes (the “Permitted Purposes”):

General Purposes

• provide the services that you request;
• do all things necessary to administer those services;
• research, develop, managed, protect and improve our services in vehicles;
• communicate with you regarding your vehicle, safety, arrangements with us and other matters;
• investigate, prevent and deal with fraud, unlawful activity and breaches of our agreement with you;
• conduct Customer satisfaction surveys and inform you of improvements to our services; and
• maintain and develop our software in other business systems.

Disclosure to third parties

We may disclose your Personal Data to third parties around the world including:

• other members of the Avis Budget Group;
• your company or organisation if you use our services under a corporate account; one of our program partners if you are a member of their frequent traveller program and you have asked us to send them details of your Rental Agreement with us;
• our contracted service providers (including our market research company, mail house and the other service providers described in our Privacy Policy);
• credit card providers;
• credit reporting agencies (see ‘Payment default’ below) and fraud checking agencies;
• debt collection agencies, if you default in payment of amounts owed to us;
• councils, government and private organisations responsible for the processing of traffic related infringements or the payment of road and traffic tolls;
• in relation to an accident or claim, insurers, the police and other persons involved in the accident or claim;
• driver licencing authorities; and
• government, regulatory and law enforcement agencies whether disclosure is required or authorised by law.

Use or disclosure for direct marketing purposes

We may use and disclose your Personal Data to offer you products and services provided by the Avis Budget Group. We may also use your Personal Data to offer you products and services provided by companies or participating in Avis partner programs. We may continue to provide these offers to you by email, telephone, fax or any other form of communication until you opt out. You can opt out by indicating your preference on the Rental Document or by contacting us.

Payment default

If you default in the payment of any rental fees or charges to us, we may give information about you to a credit reporting body for some or all of the following reasons: to obtain a credit report about you; to allow the credit reporting body to create or maintain a credit information file about you; and to list your default and the debt on that credit information file. The information may include information about payment defaults over 60 days in certain circumstances and other information as described in our Privacy Policy.

Disclosures outside of Singapore

When you provide us with your Personal Data, we will enter your details into the centralised Avis Budget Group databases which are located and maintained by the Avis Budget Group and its technology service providers (at the date of this collection statement) in the United States. Depending on how you use our services, your personal information may be accessed by Avis Budget Group personnel. 

WHO CAN I CONTACT FOR FURTHER INFORMATION?

If you have any privacy questions or concerns, or wish to exercise your right to access or correct your Personal Data (subject to exceptions under the Personal Data Protection Act 2012 and its subsidiary legislation), you can contact our Data Protection Officer as follows:

By mail:              Data Privacy Officer, PO Box 204 Mascot NSW 1460

By telephone:    +44 1344 426644

By email:            dpo@abg.comcom

Please see our Privacy Policy for further details about personal information we collect, what we do with it, where we send it, website privacy, the credit reporting bodies we use and your access, correction, complaint and opt out rights in respect of information held by us and by credit reporting bodies.

FEES SCHEDULE

Note all rental charges and recovery charges, including Excess amount and Loss Damage Waiver are as specified on Your Rental Document. Amounts indicated above are inclusive of GST and Admin Fees, with the exception of card fees and premium location surcharge. 

ELECTRIC VEHICLE TERMS AND CONDITIONS

If you rent an electric vehicle from Avis, you and any authorised driver acknowledge and agree to adhere to the following terms and conditions during the rental period:

1. The daily rental rates of your rental vehicle do not include the cost of electricity required to charge an electric vehicle. Avis will provide our electric Vehicles with at least 77% charge, and we require you to return the vehicle with the same or greater charge level.
2. Where a vehicle is returned with less than 77% charge, a service fee (as set out in table below) will be charged under the rental agreement by Avis.
3. Where a vehicle is returned with less than 10% charge, an additional fee (as set out in table below) will be charged under the rental agreement. If the vehicle is returned with insufficient charge to relocate it to our closest rental depot and requires towing by Avis, all related fees will be charged under the rental agreement.
4. All references to fuel charging costs on your rental agreement are superseded by these terms and conditions.
5. Our electric Vehicles are provided to you with charging cables, which must be returned with the vehicle at the end of the rental period. Charging cables are not part of the standard excess coverage, and if they are not returned you will be charged the full replacement cost of the cables.
6. Any damage to a battery caused by impact to the under body of the vehicle due to careless driving including, without limitation, driving over gutters, curbs or driving along poor-quality roads at excessive speeds, is not covered by your standard excess. All reasonable costs associated with repairing or replacing this damage will be the responsibility of the renter.
7. If you choose to sign into any application within the car infotainment system, you are providing your consent by doing so. Signing out of this system at the end of your rental period is your responsibility and Avis will not be responsible for any future usage of your account where your details were not removed by you.
8. You will be able to access Tesla superchargers to recharge Tesla vehicles.  Any supercharger use is billed back to Avis, and you are responsible for these costs. Avis will on-charge these costs plus a reasonable administration fee on receipt of an invoice from Tesla. These charges will be billed to your original method of payment up to 30 days after your rental check in.
1. You must return the Vehicle to the Avis location shown on the rental agreement unless you have informed Avis of a change prior to your return date and Avis has agreed to the change in writing. Please note a relocation fee may apply if the vehicle is not returned to the location shown on the Rental Agreement.
10. Tesla vehicles cannot be driven through an automatic car wash. Damage that occurs from driving a Tesla vehicle through a car wash is excluded from your standard excess. All reasonable costs associated with damage caused by driving a Tesla vehicle through a car wash will be the responsibility of the renter.
11. You must comply with all manufacturer specifications set out in the owner’s manual.
50. Our electric vehicles are fitted with electronic devices to monitor the vehicle location, usage, and servicing of your vehicle, including your speed, time, fuel consumption, distances travelled, and current and previous locations visited.
1000. 24-Hour Roadside Assistance is free for all inherent mechanical faults (as determined by Avis or its authorised repairer) related to the vehicle. For all other Roadside Assistance call outs including battery recharge, tyre related incidents, lost keys and keys locked in the vehicle, a service fee will be charged by Avis.

Table of charges of vehicle recharge:

TABLE A: WHERE YOU CAN DRIVE THE VEHICLE

TABLE B: WHERE YOU CANNOT DRIVE THE VEHICLE